Your report (UK government helps supermarkets target deliveries to vulnerable shoppers, 25 March) misses those who fall through the cracks. My 92-year-old mother does not have a computer or accounts with supermarkets. Therefore, she will not be contacted by the supermarkets now saying they “would begin writing to existing online customers”.
I have spent the last week trying to order food for her. No supermarkets or online delivery services have any delivery slots. My mother is unlikely to be on the list of “the most vulnerable of 1.5 million people identified as needing assistance by the government” because, despite numerous requests, she is still waiting for a certificate of visual impairment, 10 weeks after being diagnosed as severely sight impaired.
Click here to read full article https://www.theguardian.com/world/2020/mar/27/what-exactly-does-qualify-someone-as-sufficiently-vulnerable