At the start of the visit, Her Royal Highness was introduced to Tony Greene, Resource Centre Coordinator, Satwinder Ghotra, Low Vision Dispensing Optician, Jane Wemhoener, Hearing Loss Advisor and her interpreter Julie Goudge. Tony explained the benefits of coming into the Resource Centre in person and showed her various pieces of equipment including magnifiers, a talking clock, tactile bump on stickers and a large button, loud speaking phone.
The Duchess then met John Mitchell, a service user and volunteer for the charity for 33 years, who was diagnosed with Retinitis Pigmentosa 40 years ago.