A group of disabled passengers were left stranded on a landed Jet2 plane at Manchester airport for 90 minutes without assistance following a mix up.
Emma Giddings had requested the help of the airport’s Omniserv service to escort her disabled daughter off the plane and through the airport but was left waiting on the tarmac for an hour and a half.
The Jet2 flight 766 from Madeira landed at 4pm on Monday with six passengers on board who had booked assistance with the Omniserv service at Manchester airport.
Omniserv is an independent company contracted to provide prompt assistance to ‘passengers of reduced mobility’ at Manchester airport.
However Ms Giddings and her daughter, along with five elderly people, were not offered the help required until 5.30pm due to a mix up.
Cabin crew were unable to leave the passengers unattended meaning later Jet2 flights had to be delayed.
Mrs Giddings told The Independent: ‘I am truly disgusted with the delay and how we were treated.
‘We were left standing on the tarmac with no transport.
‘The communication between the driver of the vehicle and the OmniServ staff helping us was terrible.’