Delays and failures by Wokingham Borough Council caused a mother and her son with autism “avoidable distress” – including having to spend time working on the floor.
The council was ordered to pay £1,450 along with an apology to the mother as a result of a government-backed investigation.
The mother – known as “Mrs X” in the investigator’s report – complained to the Local Government and Social Care Ombudsman that the council had failed to arrange and provide all of her son’s support.
Her son – named as “Y” – has special educational needs relating to autism, post-traumatic stress disorder, anxiety and sensory processing disorder. His education, health and care plan says he needs specialist writing software, specialist seating, speech and language therapy and 15 hours of tutoring