Sadly, if you have a disability, public transport is rarely easy to access, and taxis can be an expensive alternative. But with uberACCESS and uberASSIST, you now have the option to request safe, convenient and reliable private hire vehicles that are accessible to you at the touch a button. Even better still, it’s at the same cost as uberX, one of Uber’s lowest cost services.
UberACCESS vehicles are equipped with a rear-entry ramp and four–point restraints, enabling wheelchair users to ride safely and comfortably with one additional passenger.
All uberACCESS and uberASSIST partners are top-rated drivers who have received Disability Equality Training from Transport for All and Inclusion London. All partner-drivers are available to help with your accessibility needs, be it with getting into the vehicle or loading and unloading your luggage.
UberACCESS and uberASSIST trips require no advance planning as you can request a car at any time. You can also get real-time information on your ride, including the estimated time of arrival. If you do want to plan ahead, the new Scheduled Rides feature allows you to book a vehicle up to 30 days in advance.
UberACCESS (previously called uberWAV) launched in May last year and is available in London, Manchester and Birmingham, where hundreds of wheelchair users have already used the service. There is an average wait time of just 15 minutes in London and 20 minutes elsewhere with plans to expand uberACCESS to more UK cities soon.
Uber has made mobility-focused services an integral part of its options available to riders. This began with the ever-expanding uberASSIST in 2015 – a service for those who don’t need a wheelchair-accessible vehicle, but require additional assistance on their journey. UberASSIST is available in London, Manchester, Birmingham, Leeds, and Sheffield, and is soon to roll out in other areas.
Uber is dedicated to serving as many people as possible and sees both ACCESS and ASSIST at the forefront of accessible travel. In 2016 Uber was also recognised for alleviating costs for disabled people and their families, winning the Extra Costs Award at the Disability Smart Awards, which is supported by leading disability charity Scope.
As with all partners on the Uber app, drivers are licensed for private hire by a local authority (in London it’s TfL) and have gone through an enhanced DBS check – the same as black cab drivers. When you book your cab you’ll also be given the vehicle’s registration information, so you know who’ll be giving you a lift.
Get your uberACCESS or uberASSIST DISCOUNT
For up to £15 off your first uberACCESS or uberASSIST trip use the promo code DISABILITYHORIZONS*
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